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E-911
BroadTone Networks is a boutique provider of Hosted VoIP E-911 services. If your business is looking to upgrade its existing communications infrastructure, you should consider BroadTone Networks Hosted VoIP Platform.
Contact us today at 212-937-8835 to see how BroadTone can help you with your hosted business voice and data needs.
Hosted VoIP E-911
On-Net BroadTone Networks Customer Notification of E-911 Service Capabilities For Voice over Internet Protocol Customers
This Notice is deemed incorporated into your service agreement for VoIP service from BroadTone Networks, LLC. ("BroadTone Networks") and your continued use of our VoIP services constitutes your acknowledgment of your understanding of this Notice.
Description of BroadTone Networks's Hosted VoIP E-911 Service Capabilities BroadTone Networks connects directly with traditional wireline telephone companies to provide 911 service, which is a standard feature of our VoIP service. As with traditional telephone company E-911, our E-911 is available 7 days per week, 24 hours per day. BroadTone Networks 911 service routes 911 emergency services calls the nearest public safety answering point via traditional phone company facilities. Upon activation of a customer's VoIP service, BroadTone Networks ensures the customers registered location and telephone numbers into the local E-911 database (the same one used by the traditional wireline telephone companies), which enables the nearest public safety answering point personnel to identify the originating telephone number and registered location of such call, when a 911 emergency services call is placed. Such information is used to route 911 calls to the nearest emergency response unit (for example, local police, fire, medical services) corresponding to the telephone number and registered location.
When establishing new VoIP service, porting additional telephone numbers or adding additional new telephone numbers, BroadTone Networks updates the local E-911 database with the new telephone number and registered location. While BroadTone Networks On-Net service is fully functional upon activation of our VoIP service, such that customers are instantly able to dial 911 and reach the assigned public safety answering point to report an emergency, the enhanced feature of displaying the customers telephone number and registered location may not be immediately available until such information is posted into the E-911 database. BroadTone Networks submits E-911 database changes on a daily basis when changes are reported by customers to BroadTone Networks. In accordance with industry standards, it may take up to 3 business days or, in some cases, longer for such submitted changes to post to the E-911 database. However, in some geographic areas where public safety answering point facilities are not equipped to automatically receive E-911 registered location and call-back information, a 911 caller may need to provide the public safety answering point personnel who receives the 911 call with such caller's location and call-back telephone number.
Because your Hosted VoIP service is carried over your broadband connection with BroadTone Networks, there are certain situations in which BroadTone Networks's E-911 service will not be available to you, as follows.
- During a Broadband Outage.
- In the event of an electrical power outage the impacts your site.
- If service is terminated.
Additionally, under certain circumstances, customers may be using their VoIP service with BroadTone Networks at a remote site (for example, a customer or a customer's employee works from home or other than the registered location for the customer's VoIP service) or may be using their SIP telephones at locations other than the registered location associated with the account. Under these limited situations, if the caller dials 911, the address information displayed to the emergency dispatch center will be displayed as the registered location associated with such service usually the customer's office location, not the remote caller's location, and the call will be directed to the emergency dispatch center nearest to the registered location rather than the caller's remote location. Accordingly, customers that use their VoIP service remotely or use their SIP telephones at locations other than their registered locations are advised to have an alternative means of accessing 911 at such non-registered locations that will correctly display the physical address from where they are calling and route the 911 call to the nearest emergency response unit.
